Right to Be Forgotten
Data Erasure Policy
Last updated: 5 June 2026
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. This is commonly known as the “right to be forgotten”.
1. Your Right to Erasure
You have the right to ask us to erase your personal data in the following circumstances:
- The personal data is no longer necessary for the purposes for which we originally collected or processed it.
- You withdraw your consent and there is no other legal basis for the processing.
- You object to the processing and there are no overriding legitimate grounds for the processing.
- The personal data has been unlawfully processed.
- The personal data must be erased for compliance with a legal obligation in UK or EU law.
- The personal data was collected in relation to the offer of information society services to a child.
2. How to Submit a Request
To exercise your right to erasure, please contact us using the details below. We may need to verify your identity before processing your request.
- Email: info@neuroawaresports.co.uk
- Telephone: 07793107880
- Postal address: 18 Parsons Close, St. Albans, United Kingdom, AL3 8ED
Please include the following in your request:
- Your full name and contact details.
- Details of the specific data you wish to be erased (or confirmation that you want all data erased).
- Any relevant account numbers, usernames, or reference numbers to help us locate your data.
- Proof of identity (e.g., a copy of your passport or driving licence) and proof of address (e.g., a recent utility bill or bank statement).
3. Our Response
We will respond to your request within one month of receipt. This period may be extended by a further two months where requests are complex or numerous, in which case we will inform you within one month of receipt of your request and explain why the extension is necessary.
4. When We May Refuse Erasure
The right to erasure is not absolute. We may refuse your request where processing is necessary for one of the following reasons:
- To exercise the right of freedom of expression and information.
- To comply with a legal obligation or for the performance of a public interest task.
- For the establishment, exercise, or defence of legal claims.
- For public health purposes in the public interest.
- For archiving purposes in the public interest, scientific research, historical research, or statistical purposes, where erasure would seriously impair the achievement of those objectives.
If we refuse your request, we will explain why and inform you of your right to complain to the supervisory authority and to a judicial remedy.
5. What Happens After Erasure
If your request is approved, we will:
- Delete your personal data from our live systems.
- Inform any third parties to whom we have disclosed your personal data that you have requested erasure, unless this proves impossible or involves disproportionate effort.
- Where possible, ensure that any links to, copies of, or replication of your personal data are also erased or updated.
Please note that in some cases we may need to retain certain information for legal, regulatory, or administrative purposes. Where this is the case, we will restrict processing to the minimum necessary and inform you accordingly.
6. Complaints
If you are unhappy with how we have handled your request, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
